You can do this with laughter, if it's appropriate — it's impossible to laugh and be angry at the same time. Encourage her to explain why she feels angry, don't interrupt her while she speaks, and keep on asking questions until she's fully explained herself. If you feel yourself getting upset, politely take a break from the conversation and go for a walk to calm down. When you recognize this, it can have a major influence on how you cope with the situation. It's easy to get flustered or upset when you're confronted with an angry person; and, if you don't know how to respond, you can easily make the situation worse. Try not to get angry yourself. We find it really rewarding when readers get value from the materials. A calm, rational response can go a long way toward calming angry people down. Sometimes, another person's anger has nothing to do with you.
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